STORE POLICY
SHIPPING POLICY
Processing Time:
All orders are processed within 7 business days (Monday through Friday, excluding public holidays) after receiving payment. You will receive a confirmation email once your order has been processed and is ready for shipment.
Made-to-order items will only start production upon the receipt of payment, and the processing time will vary based on the duration required to complete the artwork, whether it is an original piece, art or photography print, or pottery.
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Shipping Methods:
We provide standard shipping options for both domestic and international orders. The available shipping methods along with their respective estimated delivery times will be provided upon enquiry.
Shipping fees and delivery times are subject to change.
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Shipping Costs:
Shipping costs are calculated based on the size and weight of your order and the destination of delivery. The shipping cost will be calculated and provided upon enquiry before you submit your order.
Original Artwork Handling:
Original artworks are meticulously packaged with great care to ensure they arrive in pristine condition. Additional handling and packaging fees may be applied to cover the cost of specialised packaging materials.
Prints and Reproductions:
Prints and reproductions are typically shipped flat or rolled, depending on the size and type of print. Items are secured with protective packaging to prevent damage during transit.
Customs and Duties (International Orders):
Customers are responsible for any customs duties, taxes, or fees that may be incurred upon entry into the destination country. MORECAT STUDIO is not responsible for any delays caused by customs processing.
Tracking Information:
Once your order has been shipped, you will receive an email with tracking information, allowing you to track the progress of your shipment.
Lost or Damaged Items:
In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.
MORECAT STUDIO cannot be held liable for any damage during transit, as we take all necessary precautions to ensure that your order is safely and securely packaged.
Address Accuracy:
Customers are responsible for providing accurate shipping information. Please ensure your shipping address is complete and correct before finalising your purchase. MORECAT STUDIO is not responsible for any orders shipped to incorrect or incomplete addresses provided by the customer.
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Holiday Shipping:
No shipments will be made on weekends or public holidays. Shipping may be delayed during peak holiday seasons.
Contact Information:
If you have any questions or concerns regarding our Shipping Policy, please contact us.
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[Policy Last Updated: 05 September 2024]
RETURNS POLICY
Returns and Exchanges:
You have the option to return or exchange your purchase within 7 days of receiving it. To be eligible for a return or exchange, the item must be unused and in its original condition and packaging. Any accompanying documentation received with the purchase must be returned in original condition.
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Original Artworks:
Due to the unique nature of original artworks, we handle returns and exchanges for original pieces on a case-by-case basis. Please contact us at info@morecatstudio.com with your order details and the reason for the return, and we will work with you to find a satisfactory solution.
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Prints and Reproductions:
Prints and reproductions are eligible for return or exchange within the specified return period. If you wish to return a print, please contact us at info@morecatstudio.com for further instructions.
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Return Process:
Contact customer service at info@morecatstudio.com to initiate the return process. Please provide your order number/details and the reason for the return.
Once you receive an email that your return has been approved, carefully package the item in its original packaging to prevent any damage during transit. Items must be returned in their original condition, exactly as they were sent.
Please ship the item to the address provided by customer service. Customers are responsible for the cost of the return shipping.
After receiving the returned item and completing a thorough inspection and approval process, we will proceed to process your refund or exchange. Please allow 3-5 business days from the receipt of your return for us to inspect its condition. Please note that the process may take longer during high-volume periods.
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In the event that the returned item does not meet the required conditions of the inspection and approval process, the customer will be notified. They will have the option to either keep the artwork (only needing to cover the shipment fee back to them),
or receive a refund with a damage fee deduction. Please note that a minimum damage fee of 30% of the original purchasing price will be deducted.
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Refunds:
Refunds will be issued to the original payment method banking details used for the purchase. Please allow up to 7 business days for the refund to be processed once your refund has been approved. You will receive and email confirming your refund has been paid. Refunds could take up to 5 working days to reflect in your account.
Return Shipping:
Customers are responsible for the cost of return shipping.
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Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact us immediately at info@morecatstudio.com on the same day as receiving your delivery. We will work with you to resolve the issue.
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Contact Information:
If you have any questions or concerns regarding our Returns Policy, please contact us.
[Policy Last Updated: 05 September 2024]
PRIVACY POLICY
MORECAT STUDIO is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website or make a purchase.
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Information We Collect:
Personal Information:
When you make a purchase, we collect personal information such as your name, surname, billing address, shipping address, email address, and phone number.
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Payment Information:
We collect payment information, including credit card details, to process your transactions securely. However, we do not store your payment information after the transaction is complete.
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Account Information:
If you create an account on our website, we collect and store information associated with your account, such as your username and password, your orders, billing address, shipping address, and email address.
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Communications:
We may collect information from your communications with us, including emails, chats, and customer service inquiries.
How We Use Your Information:
We use your personal information to process and fulfil your orders, communicate with you about your purchase, and provide customer support.
Your account information may be used to personalise your experience on our website and to manage your account.
We may use your email address to send you updates, newsletters, and promotional materials. You can opt-out of these communications at any time by following the unsubscribe instructions in the email.
Information Sharing:
We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, only when those third parties agree to keep this information confidential.
We may share your information with trusted third-party service providers for purposes such as payment processing, shipping, and marketing.
Security:
We implement a variety of security measures to protect the confidentiality and integrity of your personal information. These measures include multiple layer security architecture, firewalls and intrusion prevention systems, Transport Layer Security (TLS) encryption, and regular security assessments.
Cookies:
We use cookies to enhance your browsing experience on our website. You can choose to disable cookies in your browser settings, but this may affect your ability to access certain features of our site.
You have the right to access, update, or delete your personal information. To make such requests or if you have any questions regarding your privacy, please contact us at info@morecatstudio.com.
Changes to Privacy Policy:
We reserve the right to update and revise this Privacy Policy periodically. The latest version will be posted on our website with the effective date.
Contact Information:
If you have any questions or concerns about our Privacy Policy, please contact us.
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[Policy Last Updated: 05 September 2024]